Why so bad?

A lot of times in randoms if I see someone doing terrible dps I’ll pull up their armory and see what’s up. I can kind of see not enchanting gear when you know you will replace it soon (outside of raiding). I don’t understand leaving gem sockets bare, when the crap gems are better than nothing and cost like 5g each. Today I inspected a ret pally with NO GLYPHS, besides the usual no enchants and no gems. Not a single one. How the hell do you get up to level 85 and not bother looking up, AT SOME POINT, what glyphs to use?

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